The signs and their default points in Threshold
- First order from this email: 15.
- Refused delivery before: 35 per refusal, up to two.
- Phone number looks wrong or fake: 20.
- Throwaway email address: 15.
- No email address: 10.
- Address looks too short or made up: 15.
- Name looks made up: 10.
- Pincode does not belong to the chosen state: 25.
- Pincode is not a valid 6 digit pincode: 25.
- Pincode is on your risky list: 25.
- Pincode with a high refusal rate in your own orders: up to 30.
- High order value: 15.
- Ordered between midnight and 5 am: 8.
- 5 or more of one item: 10.
- Two or more other COD orders from this customer in 24 hours: 20.
- Has had an order delivered before: minus 20.
Bands and actions
By default a score from 30 is medium and 60 or more is high. For each band you choose an action: nothing, flag the order, ask for an advance, ask for an email code, or block.
Why the reasons matter
A bare number is hard to trust. The order screen should show each sign that added points, so you can judge it and tune the weights.
Check that it works
Compare refusal rates by score band in your own orders. If high scores are not refused more often, change the weights.
Questions
Can I change the weights?
Yes. Every sign has points you can change, and so do the band limits.
Does it send data to a third party?
No. It runs on your own site.
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